General Questions

What service does Autlo offer?

Autlo is an app to pay for parking. You can use Autlo manually or teach your car to pay for parking automatically.

Autlo advantages are:

Accurate parking area maps. You can verify location on the map to make sure you are in the right parking zone.

Wide automation. As an addition to regular reminders, you can activate automation, which starts or ends parking sessions for you. Automation works even if you are currently talking on the phone.

Free parking time. Did you know there is free parking time in many private parking areas? Parking clock is automatic (no need to add it manually).

Where does Autlo work?

Autlo works across Estonia in all cities (TallinnTartuPärnu etc) and with all parking operators (n EuroparkÜhisteenusedCitypark etc).

Besides on-street and open parking areas, you can use Autlo also in many parking houses.

Other countries: Autlo works in Brussels, Belgium.

How much does it cost?

The parking price and available discounts are set by the city or parking operator. Price calculation via Autlo is the same as using a parking machine, mobile payment etc.

Autlo app service fee is 32 cents for every 24 hours started. There is no charge for free parking in the parking garages.

How can I pay?

Recommended payment options are:
Bankcard Mastercard or Visa (both debit and credit);
Companies can pay with a monthly invoicing (to sign a contract, see the web or contact us at autlo@autlo.com).

Payments by a mobile phone bill work only in parking houses. Supported are Estonian operators TeliaTele2 and Elisa.

Parking on street and in open parking areas

How does Autlo work?

When parking on the streets and in open parking areas, you can choose between three different usage options:

 

Parking start

1. Manual start
You start the payments manually.
Works as any ordinary parking app.

2. Clever notifications
Autlo sends a notification if there is a paid zone nearby.
You have to confirm the payment manually.

3. Automatic start
Autlo starts the payment automatically and sends you a notification that parking is started.
You can cancel or change in the first 3 minutes for free.

NB! Please make sure that the automatically chosen zone is correct! If GPS is inaccurate and the wrong zone is chosen (and you do not correct it manually), you will get a fine. The statistics show that with today's phones and their GPS accuracy, the correct zone is chosen in about 90% of the cases and in about 10% of the times you have to correct it manually.

 

Parking stop

1. Manual stop
You stop the payments manually.
Works as any ordinary parking app.

2. Clever notifications
Autlo sends a notification if you drive away and parking remained active.
You have to confirm the payment stop manually.

3. Automatic stop
Autlo stops the payment automatically and you get a notification with a parking summary.
You can always stop the payment manually.

 

The usage mode can be selected in the Autlo app menu under "Settings".

How does automation technically work?

Autlo clever automation requires a corresponding trigger. The options are:

 

1. Phone and car Bluetooth connection.
Autlo app monitors phone and car Bluetooth connection and:
a) when a connection is lost, then parking has started;
b) when a connection is restored, then parking has ended.

Bluetooth advantages are that it is free, and one car can have several users. You can expect more battery and data consumption. When phone battery is running low some phones may go into battery-saving mode and deactivate all apps in the background. This means the Bluetooth automation will not work with an empty battery. 

 

2. Car device, such as Autlo OBD device or FleetComplete device.
The device sends parking data directly to Autlo (independent from your phone).

Device advantages are that it does not consume phone battery, and works when the phone battery is empty or the phone is not present. A disadvantage is you can only tie the car with one user. The device can be ordered (includes learning more about installation and compatibility) on the device page.

 

The automation trigger can be set in the Autlo app menu under "Vehicles".

If there is free parking time (i.e. 15 minutes free parking), then how does Autlo count that?

Autlo counts free parking time (from 15 minutes to 3 hours) automatically in Tallinn, Tartu, Europark and Ühisteenused. Does not count in Pärnu and Citypark, where we do not have the respective permit.

Because Autlo does not know, if you will leave before paid time or not, if you have parking clock or not and to verify correct zone, parking is started immediately. It happens also in parking operators central systems and costs regular mobile payment fee 32 cents.

Parking clock is automatic, you do not have to set it manually.

If you are sure, that leave before paid time, you can cancel the parking in app front screen. But then - do not forget a parking clock!

Parking can be canceled within the first minute, canceled parking costs nothing.

If parking is free at night or on weekends, then how does Autlo count that?

Autlo app counts free parking time automatically and when paid time ends, parking fee does not increase.

If you start parking in the free time, then because Autlo does not know, if you will leave before paid time or not and to to verify correct zone, parking is started immediately. It happens also in parking operators central systems and costs regular mobile payment fee 32 cents. Parking fee counter will start after free time ends.

If you are sure you will drive away before paid time starts, you can cancel the parking in the app on the front screen.

Parking can be canceled within the first minute, canceled parking costs nothing.

In some places the parking is free, but time limited and the time must be set with parking clock or in parking booth. Does Autlo work there?

No, free and limited parking spaces are not covered, due to lack of a central database. In addition, land owners in some places want to make sure you manually enter their door (where is the booth to register the car plate).

Parking in parking houses and other gated areas

How does automatic parking in parking houses work?

When you enter, the license plate recognition reads your car plate, we activate the payment and open the gate for you. Same applies to exiting: we read your car plate, end the payment and open the gate. In both cases you get push notification on your phone. No need to take a ticket or search for a payment terminal. :)

Where does it work?

Automatic parking in parking houses works in:
Tallinn: Pärnu mnt 22 and Viru Keskus.

How to add discounts?

With Autlo, you can use all the same discounts as with regular parking ticket. 

To add a discount:

1. Open Autlo app.

2. Select "Add discount". 
If parking is active, the button is visible on the opening screen.
If parking has ended, open History and press on the according parking.
NB! The discount can be added only on the same day until 10PM.

3. Give permission to use the phone camera.

4. Scan applicable code, like a barcode on a purchase cheque or a QR code on a validator. 

 

If you have previously denied the camera permission, then you can assign it again:

In Apple phone:
1. Open Settings → Privacy → Camera.
2. Allow Autlo.

In Android phone:
1. Open Settings → Apps & notifications → Autlo → Permissions.
2. Allow Camera.

What if the gate does not open?

The license plate recognition works best with a clean plate. If the license plate is not recognized, IE the gate does not open in 3 seconds, then:

In entrance open Autlo app, select the parking house and press "Open gate".

In exit open Autlo app and select “Open gate”. If phone battery is dead and you can not use the app, press the help button in the exit gate terminal and the customer service will help.

If one car has multiple users, how do we select, who is paying?

If one car is added by several customers, then in parking lots with a barrier, Autlo will select the customer to be charged, as following:

1. Firstly, the customer, whose phone is currently paired with the car's Bluetooth (assuming the automation is set up in app menu Vehicles).

2. Next, the customer, who was the last to add the car.

The parking payment can be taken over by selecting the parking lot and pressing "Start".

Solving common issues

How to change the app language?

Autlo app supports English, Estonian and Russian, and by default is in a language, which is selected in phone settings. If you select unsupported language, theapp switches to English. 

You can change the language:

in Apple phone: open Autlo app -> Settings -> Language -> select desired language and press "Done".

in Android phone: open phone Settings -> System -> Languages & input -> Languages and move the preferred language as the first. If the desired language is missing, select Add a language, find the desired language and move it as the first in the list.

How to change the vehicle?

To change vehicles, open menu and Vehicles (or on the front screen press on the licence plate).

To delete the existing vehicle, select "Delete".

To add a new vehicle, select "+" (in the upper right corner) and insert new licence plate.

The app supports multiple active vehicles. To change the current vehicle, press arrows near the plate or swipe it right / left.

How to disable parking in certain areas (if you have a monthly pass or a residents permit)?

If you have a monthly pass, resident or any other permit, contact us at autlo@autlo.com and we will disable the payment in this zone.

Active parking reminders (push notifications) do not work?

By default, active parking will be reminded by push notification once a day. You can adjust the frequency in Autlo app → Settings → General → Active parking reminder.

 

If you do not get notifications at all, you probably have disabled them in the phone settings. This is how to activate:

Apple phone:
1. Open Settings → Notifications → Autlo.
2. Check that notifications are enabled.
If notifications were already enabled, delete the app and reinstall.

Android phone:
1. Open phone Settings → Apps → App info → Autlo → Notifications.
2. Check that notifications are enabled.

If you use Huawei phone, please give battery optimization access:
Android 7: open Settings → Apps → Settings → Special access → Ignore optimisations → All apps → Autlo → allow (turn on).
Android 8: open Settings → Apps & notifications → Apps → Settings → Special access → Ignore battery optimization → Autlo → allow running at the background.
Android 9: open Settings → Battery usage → App Launch → Autlo → disable Manage automatically.

 

If this does not help, let us know at autlo@autlo.com and we will help.

What to do if the automation does not work?

Automatic parking works, when set up and when the phone battery is charged. If the battery is emptying and the phone goes to a low power mode, Autlo app automation will not work until the phone is charged again (because location, internet usage and background apps will be closed by the phone). Meaning, if the phone goes to low power mode, you have to start and end parking in the app manually (or use the car device, which works independently from the phone).

 

If the automation does not work at all, several reasons could be the cause:
1. Automation is not set up. Open the app menu Vehicles and make sure, that Bluetooth is added. Also check in Settings, that automation is enabled.
2. Bluetooth is off. Check phone screen to confirm Bluetooth is constantly on.
3. Bluetooth does not connect to the vehicle. Check car screen that Bluetooth is connected (usually car central screen shows mobile connection strength).
4. Internet is missing or weak. Check internet connection, including mobile data without WiFi.

 

Other reasons, if you have an Apple phone:
1. Autlo app is prohibited from accessing GPS location. Open Settings → Autlo → Location, which must be Always.
2. Notifications are turned off. Open Settings → Notifications → Autlo and check that notifications are enabled.
If all seems ok but still does not work, then delete the app and reinstall it again.

 

Other reasons, if you have an Android phone:
1. Phone GPS location is missing. Open Settings → Location and check, that location is on and that mode is High accuracy.
2. Phone battery optimization permit is missing. Open Settings → Battery → right top *** → Power-saving exceptions → Autlo must be enabled.
3. Notifications are turned off. Open Settings → Apps → App info → Autlo → Notifications and check that notifications are enabled.

 

If you use Huawei phone, please give battery optimization access:
Android 7: open Settings → Apps → Settings → Special access → Ignore optimisations → All apps → Autlo → allow (turn on).
Android 8: open Settings → Apps & notifications → Apps → Settings → Special access → Ignore battery optimization → Autlo → allow running in the background.
Android 9: open Settings → Battery usage → App Launch → Autlo → disable Manage automatically.

 

If this does not help, let us know at autlo@autlo.com and we will help.

If my phone battery is dead, what then?

At street and in open parking areas, manual parking and Bluetooth based automation works only with a working phone. If the battery is dead, set the phone to charge, open the app and start or end the parking manually. IE same way, as with mobile parking.

An exception is automation with the car device, which works independently from the phone and parking is started and ended even when the phone is switched off. Decisions made can be seen and changed only in the app, when the phone is working.

In parking houses and other gated areas, Autlo works based on licence plate recognition and therefore also if the phone is off or absent.

Why did I get a parking fine?

There can be several reasons.

First, please verify the entered car license plate is correct. You can see the selected licence plate on the app front screen and under parking history.

Next, please verify the selected parking area is correct. The GPS location given by your phone or car device can sometimes be in another zone nearby and in this case you have to correct it manually.

In those cases the final decision will be done by parking operator, whose contacts are marked on the fine.

If the car and parking area are correct, there can be problems with selected payment method or some technical error has occurred. In this case please turn to Autlo support at autlo@autlo.com.

Something still unanswered? Send your question to autlo@autlo.com.


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