General Questions

What service does Autlo offer?

Autlo is an app to pay for parking. You can use Autlo manually or teach your car to pay for parking. :)

Autlo advantages are:

Accurate parking area maps. You can verify on the map, if phone GPS is correct and that you are in the right parking zone.

Wide automation. As an addition to regular reminders, you can activate automation, which starts or ends parking sessions for you. Automation works even if you are speaking on the phone.

Free parking time. Did you know that there is free parking time in many private parking areas? Parking clock is automatic (no need to add it manually).

Where does Autlo work?

Autlo works across Estonia in all cities (TallinnTartuPärnu etc) and with all parking operators (n EuroparkÜhisteenusedCitypark etc).

Besides on-street and open parking areas, you can use Autlo also in many parking houses.

How much does it cost and how can I pay?

The price of the parking is the same, as paying with the mobile phone, including service fee 32 cents. Free parkings in parking houses are free.

Payment options are:
- mobile operator Telia, Tele2 or Elisa bill;
- Mastercard or Visa bank card.

Parking on street and in open parking areas

How does Autlo work?

You can choose between three different usage options:

1. Manual parking
You start and end payments manually.

2. Semi-automatic parking
App gives recommendations, but you must confirm the payment manually. Parking end is automatic.
Requires car Bluetooth or car device.

3. Fully-automatic parking
Parking payments are started and ended automatically. You can change and cancel for free in the first 3 minutes.
Requires car Bluetooth or car device.

NB! Please make sure, that automatically chosen zone is correct! If GPS is not accurate and the wrong zone is chosen (and you do not correct), you will get a fine.

The statistic shows, that with today's phones GPS accuracy, the right zone is chosen 90% and in 10% you have to correct it manually. Parking can be cancelled or changed in the first 3 minutes, cancelled parking costs nothing.

How does automation technically work?

There are two options:

1. Autlo app monitors phone and car Bluetooth connection and:
- when a connection is lost, activates parking session in phone location;
- when a connection is restored, ends parking session.

Bluetooth advantages are, that it is free and one car can have several users. You can expect more battery and data consumption.

2. As an alternative, you can use the car device, like Autlo OBD device or FleetComplete device.

Device advantages are, that it works also when the phone battery is empty or the phone is not present.

If there is free parking time (i.e. 15 minutes free parking), then how does Autlo count that?

Autlo counts free parking time (from 15 minutes to 3 hours) automatically in Tallinn, Tartu, Europark and Ühisteenused. Does not count in Pärnu and Citypark, where do not have that permit.

Because Autlo does not know, if you will leave before paid time or not, if you have parking clock or not and to verify correct zone, parking is started immediately. It happens also in parking operators central systems and costs regular mobile payment fee 32 cents.

Parking clock is automatic, you do not have to set it manually.

If you are sure, that leave before paid time, you can cancel the parking in app front screen. But then - do not forget a parking clock!

Parking can be canceled in first 3 minutes, canceled parking costs nothing.

If parking is free at night or on weekends, then how does Autlo count that?

Autlo app counts free parking time automatically and when paid time ends, parking fee does not increase further.

If you start parking in free time, then because Autlo does not know, if you will leave before paid time or not and to to verify correct zone, parking is started immediately. It happens also in parking operators central systems and costs regular mobile payment fee 32 cents. Parking fee counter will start after free time ends.

If you are sure, that you drive away before paid time starts, you can cancel the parking in app front screen.

Parking can be canceled in first 3 minutes, canceled parking costs nothing.

In some places parking is free, but time limited and time must be set with parking clock or in parking booth. Does Autlo work there?

No, free and limited parking spaces are not covered, because there is no central database. In addition, land owners in some places want to make sure that you manually enter your their door (where is the booth to register the car plate).

Parking in parking houses and other gated areas

How does automatic parking in parking houses work?

When you enter, license plate recognition reads your car plate, we activate payment and open the gate. Same applies to exit: we read your car plate, end the payment and open the gate. In both cases you get push notification to your phone. No need to take a ticket or search for payment terminal. :)

Where does it work?

Automatic parking in parking houses works in:
Tallinn: Balti Jaama Turg, Rävala, Solaris, Stockmann and Tornimäe parking houses,
Tartu: Tasku parking house.

How to add discounts?

In many parking lots, there is a possibility to use discounts or park for free. To add it:

1. Open Autlo app.

2. Select "Add discount" and give permission to use the phone camera.

3. Scan applicable code, like a barcode on a purchase cheque or a QR code on a validator.

Discount can be added during parking in app front screen or after parking in history (but not later than in the evening 22:00). 

 

If you have previously denied the camera permission, then you can assign it again:

In Apple phone:
1. Open Settings → Privacy → Camera.
2. Allow Autlo.

In Android phone:
1. Open Settings → Apps & notifications → Autlo → Permissions.
2. Allow Camera.

What if I want to use automatic parking on street, but do not want in parking houses (or vice versa)?

Open Autlo app settings and turn applicable automatic parking off.

What is the license plate recognition quality?

License plate recognition works well with clean plate. If license plate is not recognized, IE the gate does not open in 3 seconds, then:

  • In entrance take regular paper ticket from entrance gate ticket terminal and pay later in payment kiosk.
  • If entrance worked, but exit gate does not open in 3 seconds, open Autlo app and select “Open exit gate”.
  • If entrance worked, but exit gate does not open in 3 seconds and phone battery is dead, press help button in exit terminal and client service will open the gate and end the payment.

Solving common issues

How to change app language?

Autlo app supports English, Estonian and Russian and by default is in a language, which is selected in phone settings. And if you select unsupported language, then in English. 

You can change the language:

in Apple phone: open Autlo app -> Settings -> Language -> select desired language and press "Done".

in Android phone: open phone Settings -> System -> Languages & input -> Languages and move preferred language as the first. If the desired language is missing, select Add a language, find the desired language and move it as the first in the list.

How to change the vehicle?

To change vehicles, open menu and Vehicles (or on the front screen press on the licence plate).

To delete the existing vehicle, select "Delete".

To add a new vehicle, select "+" (in the upper right corner) and insert new licence plate.

The app supports several active vehicles. To change the current vehicle, press arrows near the plate or swipe it right / left.

How to disable parking in some areas (if you have a monthly pass or a residents permit)?

If you have monthly pass, resident or any other permit, write us autlo@autlo.com and we will disable payment in this zone.

Active parking reminders (push notifications) do not work?

By default, active parking will be reminded by push notification once a day. You can adjust the frequency in Autlo app → Settings → General → Active parking reminder.

 

If you do not get notifications at all, then you probably have disabled them in phone settings. This is how to activate:

Apple phone:
1. Open Settings → Notifications → Autlo.
2. Check that notifications are enabled.
If notifications were already enabled, delete the app and reinstall it again.

Android phone:
1. Open phone Settings → Apps → App info → Autlo → Notifications.
2. Check that notifications are enabled.

If you use Huawei phone, please give battery optimization access:
Android 7: open Settings → Apps → Settings → Special access → Ignore optimisations → All apps → Autlo → allow (turn on).
Android 8: open Settings → Apps & notifications → Apps → Settings → Special access → Ignore battery optimization → Autlo → allow running at the background.
Android 9: open Settings → Battery usage → App Launch → Autlo → disable Manage automatically.

 

If this does not help, let us know at autlo@autlo.com and we will try to help.

What to do if automation does not work?

There can be several reasons why automation does not work:
1. Bluetooth is off. Check phone screen that Bluetooth is constantly on.
2. Bluetooth does not connect with the vehicle. Check car screen that Bluetooth is connected (usually car central screen shows mobile connection strength).
3. Internet is missing or weak. Check that internet works, including mobile data without WiFi.

 

Other reasons, if you have an Apple phone:
1. Autlo app is prohibited from accessing GPS location. Open Settings → Autlo → Location, which must be Always.
2. Notifications are turned off. Open Settings → Notifications → Autlo and check that notifications are enabled.
If all seems ok but still does not work, then delete the app and reinstall it again.

 

Other reasons, if you have an Android phone:
1. Phone GPS location is missing. Open Settings → Location and check, that location is on and that mode is High accuracy.
2. Phone battery optimization permit is missing. Open Settings → Battery → right top *** → Power-saving exceptions → Autlo must be enabled.
3. Notifications are turned off. Open Settings → Apps → App info → Autlo → Notifications and check that notifications are enabled.

 

If you use Huawei phone, please give battery optimization access:
Android 7: open Settings → Apps → Settings → Special access → Ignore optimisations → All apps → Autlo → allow (turn on).
Android 8: open Settings → Apps & notifications → Apps → Settings → Special access → Ignore battery optimization → Autlo → allow running at the background.
Android 9: open Settings → Battery usage → App Launch → Autlo → disable Manage automatically.

 

If this does not help, let us know at autlo@autlo.com and we will try to help.

If my phone battery is dead, what then?

In on street and in open parking areas, manual parking and Bluetooth based automation works only with a working phone. If the battery is dead, put the phone in charge, open app and start or end parking manually. IE same way, as with mobile parking today.

An exception is automation with the car device, which works independently from the phone and parking is started and ended even then when the phone is switched off. Decisions made can be seen and changed only in the app, when the phone is working.

In parking houses and other gated areas, Autlo works based on licence plate recognition and therefore also if the phone is off or absent.

Why did I get a parking fine?

There can be several reasons.

First please verify, that entered car license plate is correct. You can see selected licence plate in the app front screen and under parking history.

Next please verify, that selected parking area is correct. The GPS location given by your phone or car device can sometimes be in another zone nearby and in this case you have to correct it manually.

In those cases the final decision will be done by parking operator, whose contacts are marked on the fine.

If the car and parking area are correct, then there can be problems with selected payment method or some kind of technical error. In this case please turn to Autlo support autlo@autlo.com.

Something still unanswered? Send your question to autlo@autlo.com.


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